Last Updated: 28 Sep 2025
Introduction
This Refund Policy explains the circumstances under which refunds may or may not be available for services offered through hereitiz.com (“we,” “us,” “our,” or the “Website”).
By using the Service, you agree to this Refund Policy.
User-to-User Transactions
Hereitiz is an online marketplace that connects buyers and sellers.
We do not buy, sell, own, store, inspect, deliver, or process payments for products or services listed by Users.
Accordingly:
- We are not responsible for issuing refunds for transactions between buyers and sellers.
- Buyers and sellers are solely responsible for negotiating and resolving refund requests.
- Any refund relating to a product, service, rental, booking, or other transaction must be handled directly between the parties involved.
- We are not liable for disputes arising from refund requests or refused refunds between Users.
Platform Fees
If Hereitiz charges fees for premium listings, featured advertisements, promotions, subscriptions, or other platform services, those fees are generally non-refundable once the service has been activated or delivered.
Examples include, but are not limited to:
- Featured listings
- Promotional campaigns
- Premium advertising
- Subscription plans
- Listing enhancement services
Duplicate or Incorrect Payments
If you believe you were charged incorrectly due to:
- A duplicate payment
- A technical error
- An unauthorized charge directly made by Hereitiz
please contact us promptly with supporting information.
We will investigate the matter and, where appropriate, issue a refund or credit at our sole discretion or as required by applicable law.
Services Not Delivered
If a paid platform service purchased directly from Hereitiz cannot be delivered because of a technical issue solely caused by us, we may, at our discretion:
- Provide the purchased service at a later date;
- Extend the service period; or
- Issue a full or partial refund where appropriate.
Chargebacks
Users are encouraged to contact us before initiating a chargeback with their payment provider.
If a chargeback is initiated without reasonable grounds, we reserve the right to:
- Suspend or restrict the associated account;
- Remove active listings;
- Recover any outstanding amounts where legally permitted.
Fraudulent Refund Requests
We reserve the right to deny refund requests that involve:
- Fraudulent activity;
- Abuse of our services;
- False claims;
- Violations of our Terms and Conditions;
- Attempts to obtain services without payment.
Where appropriate, we may report fraudulent activity to relevant authorities.
Processing of Approved Refunds
If a refund is approved by Hereitiz:
- Refunds will be made using the original payment method whenever possible.
- Processing times may vary depending on your bank, card issuer, or payment provider.
- We are not responsible for delays caused by third-party financial institutions.
Non-Refundable Situations
Refunds will generally not be provided for:
- Completed or expired promotional services.
- Featured listings that have already been published.
- Subscription periods already used.
- User dissatisfaction with another User’s product or service.
- Buyer or seller disputes.
- Changes of mind after purchasing a platform service.
- Listings removed due to violations of our Terms and Conditions.
- Account suspension or termination resulting from policy violations.
Changes to This Refund Policy
We may update this Refund Policy from time to time.
The revised version will be posted on the Website with an updated “Last Updated” date. Continued use of the Service after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions regarding this Refund Policy or wish to submit a refund request for a payment made directly to Hereitiz, please contact us:
Email: contact@hereitiz.com